Tuesday, March 17, 2009

Wowza - That's Customer Service!


Has anyone seen the stupid DirectTV commercial where there is a bank robbery taking place and two "bank patrons" are laying on the ground and one (played by the great Gus on "Psych") whips out his phone just in case they aren't going to get out in time for him to record his show. UGH! I HATE IT!!!
So, I left such feedback with DirectTV saying that I think they could come up with a better scenario than a bank robbery in these times. I just thought it was lame. A couple days later, I got a generic response thanking me for my comments. I thought that was the end of it -I said my peace and went on.
Today when I came home, there was a package on my steps. I was puzzled by this, because I wasn't expecting anything. As I brought it in, I saw a note from DirectTV stating they appreciated me sharing my thoughts. "That was really nice of you, so here's a portable DVD player we really hope you'll enjoy."
Huh? When? WHAT????!!!!!!!!!!!! Are you kidding me? That's pretty cool - I will send them a thank you for the thank you!
Oh! And HAPPY ST PATRICKS DAY!!!

6 comments:

Lissa said...

That is the best thing ever! I am going to complain some more and see what fun prizes we can get:)

Justin and Coralie said...

That's the coolest thing I have ever heard...

Happy St. Patrick's Day to you!

Amber Lenora said...

no freaking way. that is so incredible. wow!!!

Trevor said...

Oh my gosh!! Where do I submit feed back?!? JK You deserve it!

Sue said...

Your comments always make me smile in church! Now you tell me you are getting freebies for complaining?

I'm going to have to check out your blog more often. If you are bored check out mine.

Bobbi said...

This is such an awesome story--LUCKY!!!!